After-Sale Service Overview
We offer one year after-sale service. More than ten years of experience in game console and laptop & computer accessories allows us to have the ability to provide you with premium quality products and lifetime professional tech support. We cherish your trust, please feel free to contact us.
Shipping Policy
We can ship to worldwide. All products are shipped from our warehouse located in Shenzhen, southeast of China. Delivery times are between 10-20 days to all major destinations after shipping (handling time is not counted in it). It may take more than 3 weeks to some countries and regions, such as South Africa, Mexico, Eastern Europe, Africa, Central & South America, Centra & Western Asia, etc.
If you need it urgently, please choose choose Expedited Shipping or contact us for consulting.
Free shipping is available for all orders whose total amount is no less than $25. We are happy to do combine shipping. We will offer some discount based on the order amount and product type. Please contact us for it after ordering. We also provides drop-shipping service.
Return Policy
Our refund and returns policy lasts 90 days. If 90 days have passed since your purchase, we can’t offer you a full refund or exchange. We offer as long as 1 year to some non-consumable products. Please see the warranty period in product descriptions.
We will pay the return cost, if the product is DOA, damaged, received wrong or Significantly not as Described. Please contact us to get return instuctions before initializing return. We Do not affort the cost of shipment which is shipped by Express or return without contacting us.
Please do not send your purchase back to the manufacturer.
Refund Policy
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Need Help?
Contact us at [email protected] for questions related to refunds and returns.