Question:
I can’t login my account! I have problem in logging in, what to do?
Answer:
Please follow these instructions:
1) Check your login details. Your login username is your email address used for registration.
2) It might be a problem caused by our system maintenance – Please wait 30 mins and try again
3) Ensure that cookies from us are accepted in your browser (Internet Explorer chrome or others).
4) Please reset your password by clicking “Lost your password?”.
5) If you can’t reset your password or forgot your user name either, please contact us, we will reset your password manually.
Tips:
If you’re not sure if the problem is with us or you, please test logging in with a different computer to try logging in, or try different browsers.
We only send reset information to your registered email.
If you made a mistake when you registered, and you can’t access your account, and you’ve never made any orders…It might be quickest to just use the registration to sign up again for a new account.